This company is the height of poor service, bad behavior, not meeting commitments and expecting customers to patiently bear everything.
Sent two items for my old parents on 9th Dec
read more... which finally got delivered on 26th dec after doing 100s of followups. I was told delivery within a week initially which was later denied saying that they used an inferior service as i negotiated for better rates. I was also told that i 'forced' them to take my order. This is the biggest joke/lie i heard in my life. Rates were negotiated mutually and i wasn't told that they will use a cheap non credible service without any tracking. They kept on giving dates and kept failing miserably. They had no clear tracking and was at the mercy of arrogant transporter for updates (most of the guys behaved like they are god's gift to mankind).
Finally after a nightmarish 2 weeks experience, the delivery person came yesterday and asked us to bring a tempo to pick our items from a far off place citing various excuses like he will miss his dinner /police might stop him etc etc!!
Overall this was the worst experience of my life. Period.
Choose at your own risk of getting a heart attack.