0 Planning. Don't book these guys.
They just outsource to one Kapil who demands you money. Tanvir, the one who I called initially would never turn up. Promised 8AM but they didn't turn up till 12 AM and no one took my calls.
Promised sofa and other items will be packed in bubble wrap, but shifted without any protection.
Bogus company with false promises and absolutely no control over what happens on the ground.